REFUND & CANCELLATION POLICY
Last updated: August 2026
This policy explains how billing, cancellation, and refunds work for Storyboard Studio Pro subscriptions and one-time purchases.
MONTHLY AND YEARLY SUBSCRIPTIONS
Pro Monthly and Pro Yearly are recurring subscriptions. When you subscribe, your card or UPI is authorized once, and you are automatically charged again at the start of each billing cycle (every month or every year, depending on your plan) until you cancel.
You can cancel anytime from your Account settings. When you cancel:
- No refund is issued for the current billing period, including any unused portion of it.
- Your Pro access continues until the end of the period you already paid for. For example, if you cancel partway through a monthly cycle, you keep Pro features until that month ends — you do not lose access immediately.
- You will not be charged again after that period ends.
We do not offer partial refunds, prorated refunds, or refunds for unused time on monthly or yearly plans, regardless of how much of the billing period you used.
LIFETIME PURCHASES
The Lifetime plan is a one-time payment for permanent access. Because it is a single, non-recurring charge, Lifetime purchases are non-refundable once access has been granted, except where required by law.
IMAGE CREDIT RECHARGES
Image-credit top-ups (used for AI image generation) are billed once, immediately convert to credits at your account's live rate, and are non-refundable once credited to your account. Unused credits do not expire and remain on your account for future use.
BILLING ERRORS
If you believe you were charged incorrectly — for example, a duplicate charge, a charge after you cancelled, or an amount that doesn't match your plan — contact us and we will investigate and correct genuine billing errors.
HOW TO CANCEL
Go to your Account settings (click your name in the top navigation) and choose to downgrade or cancel your plan. Cancellation takes effect at the end of your current billing period, as described above.
CONTACT US
For billing questions, disputes, or to report an error, email support@storyboardstudio.in with your account email and a description of the issue. We aim to respond within 24 hours.